COVID-19 Update On Remedial Massage
We are happy to confirm that Remedial Massage Services are now available at our sister business, Your Health Hub Medical and Allied Health Centre!
Over the past couple of weeks, there has been confusion around the current operating restrictions for Remedial Massage as a result of the COVID-19 pandemic. This confusion has been particularly challenging in the case of our Day Spa facility, due to the integrated health care service delivery model within our business.
Quay Day Spa and Your Health Hub are both owned and operated by a Medical Practitioner and together form a complete purpose built facility.
This facility, therefore, segregates healthcare service delivery according to need. Our Medical and Allied Health services are delivered from Your Health Hub on levels 2 & 3 of the Bellerive Quay Building.
We also have a Health and Fitness Studio run by our Exercise Physiologists and Physiotherapists on level 2, that under COVID-19 regulations is currently closed for its function as a gym. Quay Day Spa was also closed on March 25th as per mandatory COVID-19 regulations.
Our remedial and complementary therapies are a pivotal part of the complete patient journey. These services are usually run from the Day Spa as this is the appropriate place and environment to house these therapies. This area is also under the same clinical management as Your Health Hub. Therefore there was significant confusion as to our ability to practice Remedial Massage in our Day Spa facility given it is part of our complete healthcare services.
This has taken some time to seek clarification, and as it was deemed too much of a grey area we were advised yesterday by the Department of Public Health Tasmania, that at this point we could not practice Remedial Massage out of the Spa premises but could practice from the Health Hub site effective immediately.
Please note that in order to get this service operational from a secondary provider site you will not be able to redeem gift vouchers or claim private health rebates just for these few weeks whilst the service is provided from Your Health Hub.
We felt this was a small compromise to make in order to ensure we could recommence therapy as so many are suffering with chronic health conditions and pain requiring treatment.
We would like to sincerely thank our clients for their patience during this challenging period and apologise for any inconvenience that this uncertainty may have created.
Remedial Massage will recommence from the Day Spa premises from Monday 15th June when we open the doors for Beauty Treatments.
We are so happy to be able to provide this service for our clients as we know that some of you have been suffering with chronic health issues and injury management during the time the business has been on lockdown. Once again thank you for your patience and support we really do appreciate this!
Please ensure that for your initial appointment at the Hub you arrive 15 mins early to complete a new patient form to be entered into the Health Hub medical records system.