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Quay Day Spa Etiquette

Appointment Policy

We recommend that you book your treatment in advance to ensure that your preferences are available. A 50% deposit is required to secure your booking in our system for treatments that are longer than 1 hour in duration.

It is requested that you arrive 15 minutes before your appointment time to ensure there is plenty of time to prepare for your treatment.

Cancellation Policy

We understand that life can be unpredictable and that sometimes you may need to change your booking. We do however ask that you provide at least 24 hours notice of any changes to your booking or your 50% deposit will be non-refundable.

Phone Etiquette

On entry to the Spa facility please turn off your mobile phone to assist in preserving the Day Spa ambience.

Saftey

It is important that you let us know if you have any allergies or medical conditions and if required please seek medical approval before receiving your treatment. We also ask that you let us know if you are pregnant so that we can tailor your spa experience specific to your needs.

Gift Vouchers

Gift Vouchers are available for purchase and specific requests can be arranged. Please note that Gift Vouchers are valid for 6 months from the date of issue and that lost or stolen gift vouchers will not be replaced.

Payment Options

We accept cash, Eftpos, MasterCard and Visa

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Please contact reception@quaydayspa.com.au or telephone (03) 6122 0155